Shipping policy

We ship within the continental U.S..  Orders are processed and shipped on business days: Monday–Friday (excluding weekends and major holidays). All domestic orders within the continental U.S. over $50 qualify for free standard shipping. The qualifying order total is calculated after all promotional discounts are taken and before any taxes.

Canada Customers: We have temporarily stopped shipments to Canada. We apologize for the inconvenience.

Merchandise may only be returned with the prior authorization of the elemensefragrance.com customer service department. The purchaser is responsible for shipping expenses and risk, i.e. proper repackaging of merchandise. Returns must be reported to the customer service department within a week of receipt of merchandise. Furthermore, the purchaser will be subject to a 20% restocking fee if merchandise is not returned in the original condition. All damages, defects, or non-compliance of good must be reported within 3 business day of receipt of merchandise.

To start a return, you can contact us at support@elemensefragrance.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@elemensefragrance.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Phone
+1 (310) 320-8881
Monday – Friday: 9am – 5pm (PCT)


Address
elemense (Nippon Kodo, Inc.)
2771 Plaza Del Amo, Ste. 805
Torrance, CA 90503